We provide tailored cleaning services for residential and commercial properties. Every service is customized to the unique needs of your space, including surface care, high-touch point sanitization, and general organization.
Unless expressly agreed in writing, our services do not include construction-related work, repairs, pest control, or hazardous material remediation.
Repairs or construction-related work
Heavy lifting or large-scale furniture rearrangement
Pest control or biohazard remediation (including mold, bodily fluids, or hazardous waste)
Please note: Construction site cleaning is exclusively provided under Traceless Facilities. ZeroTrace Cleaners does not perform construction or building services under any division. Any requests outside the agreed scope must be approved in advance and may require adjusted pricing to maintain service quality and safety standards.
A walkthrough is required prior to all bookings to ensure accurate assessment and proper service planning. This step allows our team to evaluate the condition of your space and finalize a precise quotation. If an in-person walkthrough cannot be accommodated, an alternative assessment method may be offered at our discretion. Final quotations are issued after completion of the walkthrough and must be confirmed before service begins.
To maintain scheduling efficiency for all clients and staff, we require at least 48 hours’ notice for any changes or cancellations.
Less than 48 hours’ notice: 50% of service cost will be charged
Same-day cancellation or no-show: 100% of service cost will be charged
Recurring service disruptions may result in adjusted pricing for future visits
Permanent cancellation of recurring services requires 1 week’s notice
Temporary suspension also requires 1 week’s notice
Clients are responsible for ensuring timely access to the property at the scheduled time. Delays or inability to access the property may result in rescheduling or additional service fees. Repeated access issues may require a revised service arrangement.
Pricing reflects property size, condition, and selected service level. All quotes are estimates and may be adjusted following walkthrough assessment. Final pricing is always confirmed prior to service commencement.
Payment is due upon completion of service unless otherwise agreed in writing.
Returned payments: $30 processing fee
Late payments: subject to a late fee
Non-payment may result in suspension of future services
Zero Trace arrives fully equipped with all professional-grade cleaning products, tools, and equipment required to complete your scheduled service, including vacuums and specialized cleaning materials.
Clients are responsible for:
Providing garbage bags for waste removal
Directing our team to designated waste disposal areas, dumpsters, or collection bins
Ensuring access to running water and electricity during the scheduled service
Any client-supplied cleaning products must be disclosed in advance and approved by Zero Trace to ensure compatibility, safety, and service quality.
Please note that Traceless Plus is specifically designed to be performed using Zero Trace's professional-grade products, tools, and cleaning systems. Many of the detailed services included within Traceless Plus cannot be completed to our standards using client-provided products alone.
As a result, clients who elect to provide their own cleaning products will be eligible for Traceless Basic services only. Clients may still request enhanced cleaning for specific areas or items through our available add-on services. Such add-ons are subject to additional charges and will be performed using the client-provided products only where appropriate and where our team can reasonably achieve the requested results.
Zero Trace reserves the right to modify, limit, or decline any service or add-on request if the products supplied are unsuitable for the task or prevent us from maintaining our standards of quality, safety, and care.
For the safety of both clients and staff:
Pets must be secured prior to service
Please provide safe and unobstructed access to all areas included in the service
All hazards or special conditions must be disclosed in advance. Please notify us in advance of any delicate surfaces, specialty materials, existing damage, or areas requiring special care.
We reserve the right to pause or decline service if conditions are unsafe or exceed reasonable scope
Client satisfaction is a priority. Any concerns must be reported within 24 hours of service completion. We are committed to prompt and professional resolution of any service concerns.
We are not responsible for:
Pre-existing damage
Normal wear and tear
Fragile or improperly secured items
Damage resulting from undisclosed conditions or hazards
Clients are encouraged to secure or store away cash, jewelry, heirlooms, important documents, collectibles, and other irreplaceable or high-value items before the scheduled appointment. If there are areas containing sensitive belongings that require special attention or should be avoided, clients should notify our team in advance.
Your privacy is strictly protected. All client information is collected and used solely for the purposes of service delivery, scheduling, communication, and payment processing. Zero Trace does not sell, rent, or share client information with third parties except as required by law.
To further protect our clients' privacy and security, property addresses and access instructions are shared only with the cleaning professional(s) assigned to the service on the scheduled date of the appointment and only to the extent necessary to complete the service. Access to this information is restricted on a need-to-know basis.
All members of the Zero Trace team are expected to maintain strict confidentiality regarding clients' homes, businesses, belongings, routines, and any personal information obtained in the course of providing services.
By choosing Zero Trace, you are engaging with a professional team dedicated to delivering a consistent, high-standard cleaning experience tailored to your home or facility. We take pride in our attention to detail, reliability, and commitment to exceeding expectations whenever possible.
Your feedback is always welcomed and valued. Reviews, compliments, suggestions, and constructive feedback help us continuously refine our services and ensure we provide the exceptional experience our clients deserve. If there is ever anything we can do to improve your experience, we encourage you to let us know so that we may address your concerns promptly and thoughtfully.
We walk in. Messes walk out.